Werebuilde-commerceoperationsasautonomoussystems.
From order placement to fulfilment, inventory sync, and customer updates — we eliminate manual workflows and rebuild your operations as a real-time system.
Built for Shopify and DTC brands that have outgrown apps, spreadsheets, and fragmented tools.
Yourfulfilmentsystemisbreakingatscale.
Every DTC brand we audit has the same shape of failure. More apps, more staff, more duct tape — and still a system that can't see itself.
Inventory mismatches
→ Stock drifts between Shopify, WMS and 3PL. Oversells trigger refunds. Stockouts drain paid-traffic revenue.
Manual fulfilment coordination
→ Orders sit in a queue waiting for someone to flag priority, split the shipment, or push to the right 3PL.
Disconnected systems
→ Shopify, 3PL, CRM, ESP, helpdesk — five sources of truth, each with its own version of the order.
Returns chaos
→ No structured return flow. Refunds triggered by email, restock by spreadsheet, dispute windows missed.
Customer support overload
→ “Where's my order?” floods the inbox. Agents copy tracking links from carrier sites one at a time.
Growth bottleneck
→ Every 1,000 new orders needs another ops hire. Margin compresses exactly when revenue scales.
You're not lacking tools — you're lacking a system.
Run a diagnostic →Fromfragmentedopstoaunifiedfulfilmentsystem.
Same Shopify. Same 3PL. Same SKUs. A completely different operating layer between them.
Five tools.
One brittle chain.
- 01✕Manual order handling
- 02✕Spreadsheet inventory tracking
- 03✕App-to-app syncing issues
- 04✕Reactive customer support
- 05✕Human-heavy workflows
One pipeline. Zero handoffs.
- 01→Zero-touch order processing
- 02→Real-time inventory sync
- 03→Fully connected systems
- 04→Automated customer updates
- 05→Autonomous fulfilment pipeline
Howyourfulfilmentsystemruns.
A production reference architecture — tailored to your channels, warehouses, ESP, and helpdesk. Every layer is inspectable, no black boxes.
Trigger
Order placed on Shopify, headless checkout, or any subscription engine. Normalised to one canonical order model.
Inventory Sync
Stock validated across every warehouse in real time. Reservations placed atomically; oversells blocked at source.
Decision Engine
Routing model picks fulfilment centre on location, cost, SLA, and inventory posture. Splits when needed.
Execution Layer
Order pushed to the winning 3PL / WMS. Labels cut, picks triggered, paperwork generated, order status updated.
Customer Communication
Confirmations, dispatch notes, delivery ETAs, delay warnings. Sent through your ESP on milestone, not cron.
Returns Handling
Portal-triggered returns with policy-aware auto-approval. Labels, tracking, refund and restock — end to end.
Observability
Dashboards on orders, exceptions, fulfilment latency, WISMO rate. SLA alerts fire before your ops team does.
Workflowsweengineerfore-commerce.
These aren't demos. Each is a production pattern we've shipped, instrumented, and handed to ops and CX teams.
Order → fulfilment → delivery
The core loop. Zero human touches from checkout to doorstep.
Multi-warehouse inventory sync
Real-time stock across every FC, channel and marketplace. One source of truth; zero oversells.
Returns & refund automation
Policy-aware return portal. Auto-approve, auto-label, auto-refund, auto-restock — all logged.
Customer notifications (email / SMS)
Triggered on milestones, not schedules. Branded, deliverable, and routed to the right channel per cohort.
Subscription & recurring orders
Renewals, skips, swaps, and dunning — handled as first-class orders in the same pipeline, not a side app.
Fraud detection + order validation
Scoring on checkout signals, address, device, and historical patterns. Block or hold with full audit trail.
Operationalimpact.
Aggregate figures across DTC engagements, measured against each brand's pre-Forgequbit baseline.
/ testimony · coo · dtc brand“We removed manual fulfilment entirely. Orders now flow automatically from Shopify to our 3PL with zero coordination.”
Systems,notapps.
Six layers, one spine. Every module talks to every other over one event bus — no zaps, no CSVs, no nightly syncs.
Observability
Dashboards · alerts · logs
Interface
Shopify · Klaviyo · support tools
Data
Postgres · warehouses
Execution
3PL integrations · fulfilment APIs
Decision
AI agents · routing logic · rules
Trigger
Shopify webhooks · APIs
Audit your fulfilment system.
We map your order-to-fulfilment pipeline, identify bottlenecks, and show exactly what can be automated.
30 min · no pitch · real system insight.
- 01Map your order-to-fulfilment pipeline, end-to-end.
- 02Identify the three highest-leverage bottlenecks.
- 03Show what's automatable — and what shouldn't be.
- 04Leave you with a blueprint. Yours to keep, hire or not.