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Services / Voice AI

AIvoice
agentsthat
takeaction.

Production AI voice agents for UK businesses — answering calls, booking appointments, qualifying leads, and reaching out at scale. Sub-second latency, full CRM integration, compliant by default.

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/ What it is

An AI voice agent is not an IVR with a better voice. It is a conversational system that understands, decides, and acts — over the phone, in real time, with the same systems your human team uses.

/ Natural conversation

Barge-in, interruption handling, multi-turn memory. Not scripted menus — genuine dialogue.

/ System-integrated

Every call can book, update, reschedule, escalate. The agent writes to your CRM, calendar, ticketing and ERP.

/ Measurable

Every call recorded, transcribed, classified. You see answer rate, resolution rate, escalation rate — not vanity metrics.

/ Capabilities

Whatwebuild

Voice agents are a system, not a chatbot with a microphone. Four focus areas cover every production build.

/ 01Answering, routing, resolving

Inbound voice agents

24/7 answering service that takes bookings, answers FAQs, qualifies callers, and routes the exceptions to a human. Replaces or augments a receptionist, dispatcher or front-line support tier.

ReceptionistDispatchTriageFAQ
/ 02Scheduled, compliant, measured

Outbound voice agents

Appointment reminders, payment follow-ups, lead reactivation, survey calls. Every outbound campaign obeys quiet hours, consent registries, and call-cap limits — auditable by design.

RemindersFollow-upReactivationSurveys
/ 03The agent updates your systems

CRM & back-office integration

Calls write directly to your CRM, calendar, billing system or ticketing queue. Post-call summaries are generated, tagged and routed. No ‘AI island’ — the voice layer becomes part of your operations graph.

SalesforceHubSpotCalendlyZendesk
/ 04Recording, consent, audit trail

Compliance & observability

Identity disclosure on every call, consent capture for recording, GDPR-grade data retention, and a full searchable transcript archive. Every agent decision is traceable back to the prompt, model and tool call that produced it.

GDPROfcomTCPAPII handling
/ The stack

Tool-agnostic,latency-obsessed

We pick the stack by constraint, not by fashion. A payment-reminder agent has different requirements to a 24/7 dispatch line — and we build accordingly.

/ Telephony
TwilioTelnyxVonage

PSTN / SIP / WhatsApp voice

/ Speech-to-text
Deepgram NovaAssemblyAI

Streaming, accents, 200ms p95

/ Reasoning
GPT-4oClaude 3.5Gemini 1.5

Tool use + function calling

/ Text-to-speech
ElevenLabsCartesiaPlayHT

Sub-250ms first-token

/ Orchestration
VapiRetellLiveKit Agents

Or bespoke WebSocket stack

/ Observability
DatadogGrafanaCustom dashboards

Latency, cost, CSAT, resolution

/ Where it fits

Whovoiceagentsarefor

High-call-volume, scheduling-heavy, or out-of-hours-critical operations where every missed call is lost revenue.

Dental & clinic booking●
Tradesperson dispatch line●
E-commerce order support●
Lead qualification●
Payment reminders●
Appointment confirmations●
Out-of-hours triage●
Event RSVP & registration●
Survey & research calls●
/ Common questions

VoiceAI,answered

Questions operations leaders ask before committing to a voice agent programme.

/ FAQ
Answer
An AI voice agent is a production-grade conversational system that answers or places calls on behalf of your business. Unlike traditional IVR menus, a voice agent understands natural language, holds multi-turn conversations, takes action in your systems (book appointments, qualify leads, update records) and hands off to a human when the conversation calls for one.

Give your business a voice.

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