Part of AI Reception & Lead Handling
A better way
to answer.
Phone agents that answer on the first ring, handle bookings and common questions, and transfer to your team with context when a call needs a person.
Who it helps
- Businesses whose phone line is busiest when staff are with customers.
- Teams replacing a menu-based IVR that callers dislike.
- Companies handling out-of-hours calls with voicemail today.
What the agent handles
- Answering common questions: opening hours, prices, directions, availability.
- Booking, rescheduling and cancelling appointments in your calendar or booking system.
- Taking structured messages and callback requests when nobody is free.
- Screening and routing calls to the right person or department.
- Outbound reminders and confirmations, where consent rules allow.
What it hands to a person
- Anything the caller asks to escalate.
- Complaints, emergencies and requests outside the agreed scope.
- Low-confidence understanding, such as a poor line or an unusual request.
Handoff is a live transfer with a spoken summary, a callback request, or a ticket to your team, depending on what you decide during scoping.
- Introduces itself
- As an automated assistant, on every call.
- Answers within
- The first ring, day or night.
- Hands off
- Live transfer with a spoken summary, a callback request, or a ticket to your team.
- Records
- Only if you decide it should, with the announcement your jurisdiction requires.
Integrations
Your number, your calendar, your CRM.
Existing numbers can usually be forwarded or ported. Bookings land in the system your team already uses, and every call ends with a summary where you want it.
- Twilio, Vonage and SIP trunks
- Existing numbers by forwarding or porting
- Google Calendar, Microsoft 365 and booking systems
- CRMs and helpdesks for call summaries
- Slack, Teams and email for handoff alerts
How a voice project runs
Discovery of call types and volumes, a fixed-scope proposal, a test number you can call within the first fortnight of the build, then a monitored go-live.
What sets the price
Number of call types in scope, the booking or practice system involved, languages, and any recording or identity-check requirements.
What you pay after launch
Per-minute telephony plus speech and language-model usage, billed by the providers to accounts in your name. Estimated from your current call volume.
Questions
About voice agents.
For pricing, ownership and support questions that apply to every project, see the general questions.
How natural does it sound?
Current speech models respond in well under two seconds and handle interruptions, so conversations feel like talking to a person who is upfront about being an assistant. We test with real callers before launch and adjust voice and pacing.
What does it cost to run?
Per-minute telephony charges plus speech and language-model usage, billed by the providers to accounts in your name. We estimate monthly usage from your current call volume during scoping.
Can it handle more than one language?
Yes. Agents can operate in several languages and switch based on how the caller speaks. We agree the supported languages up front so they can be tested properly.
Are calls recorded?
Only if you decide they should be, with the announcement and consent handling your jurisdiction requires. Transcripts can be stored in your CRM or discarded after summarising.
Next step
Tell us about your phone line.
How many calls a day, what they are mostly about, and which system bookings need to land in. That is enough for a first conversation.