AIchatbotsgroundedinyoursystems.
We build custom AI chatbots for UK and international businesses — support deflection, lead qualification, in-product guidance. Every answer grounded on your data, every action logged, every deployment measured.
A production AI chatbot is three things — a retrieval layer over your data, an action layer over your systems, and an observability layer over the conversation. Everything else is window dressing.
Answers cite your docs, your knowledge base, your product. Hallucinations are a bug, not a feature.
Not just Q&A — the bot can place orders, raise tickets, issue refunds, update accounts, subject to scope and auth.
Every deploy runs a regression suite. Accuracy and deflection rates are SLOs with alerts — not vanity metrics.
Whatwebuild
Four chatbot archetypes. Most engagements combine two or three; every build is tuned to a specific conversation economy.
Support automation chatbots
Customer support chatbots that deflect 40–70% of volume without the frustration. Grounded on your help centre, integrated with orders and accounts, with confidence-gated escalation to human agents.
Lead qualification & sales chatbots
Website and landing-page bots that qualify, score and route leads in real time. CRM-integrated, calendar-aware, MQL-scoring — inbound leads reach your sales team pre-qualified instead of raw.
In-product AI assistants
Copilots and assistants inside your SaaS product — explaining features, guiding setup, answering data questions. Built with streaming, tool use, and UI-aware actions so it feels like part of the product, not a widget bolted on.
Multi-channel deployment
One chatbot, deployed everywhere your customers are. Website, WhatsApp Business, Slack, Microsoft Teams, email, in-app. Identity unified, conversation history continuous across channels.
Everychannelyourcustomersuse
Chatbots shouldn't be trapped in a pop-up bubble. We deploy the same agent to every channel your customers actually reach you on.
Measured,nothoped
Every production chatbot ships with a dashboard. Six metrics you can act on — not twenty vanity charts.
% of conversations resolved without human handoff
% of answers traceable to source documents
Post-conversation customer satisfaction rating
Response time at 95th percentile
All-in token + infra cost
Score on frozen test set per deploy
Chatbots,answered
Questions we get from product, support and marketing leaders evaluating a chatbot programme.