Dedicatedsystemsengineersforyourbusiness.
We don't build and leave. We operate with you. An Operations Retainer gives you dedicated systems engineers, monthly optimization cycles, and a running partnership with the team that owns your infrastructure.
Shared Slack channel, sprint cadence, deployment ownership — the same model a serious internal engineering org would run.
Buildandleavedoesn'twork.
Operational infrastructure needs the same ownership model as production software — on-call, sprint cadence, deliberate roadmap. Retainers give you that without hiring a team.
Systems break after deployment
→ The build team disappears. Ownership disappears with them. Any bug, upgrade, or new workflow is suddenly a procurement problem.
No in-house systems engineers
→ Your team wasn't hired to run automation pipelines, AI agents, and event buses. But they're being asked to now.
Constant operational drift
→ Without a dedicated owner, the system drifts from its spec. Every new hire adds their own workaround.
No ownership of automation
→ When "the thing" breaks, everyone points at someone else. The system has no on-call, no roadmap, no owner.
Whataretainercovers.
A retainer is not break-fix. It's a standing engineering partnership — ownership, cadence, roadmap, and incident response.
Dedicated systems engineer access
Named engineers on your account, in your Slack. Not a ticket queue — a working relationship.
Monthly optimization cycles
Scheduled engineering sprints against your system. New logic, tighter thresholds, retired dead paths.
Incident fixes + upgrades
Sev-1 SLA under 4 hours. Routine upgrades handled proactively — you find out it was done, not that it was needed.
New workflow development
Capacity every month to build net-new systems — or to extend existing ones into new parts of the business.
System monitoring + support
Live observability, on-call rotation, weekly health reports. Your system is always being watched by someone who built it.
Threelevelsofownership.
Choose based on how much of the operational layer you want to own internally — and how much you want us to.
Light Ops Support
Protect what's live.
- ›Monitoring + alerting
- ›Bug fixes within SLA
- ›1 optimization cycle / quarter
- ›Shared Slack channel
Growth Ops Engineering
Protect + evolve.
- ›Dedicated named engineer
- ›Monthly optimization sprint
- ›New workflow capacity
- ›Weekly sync + roadmap
- ›Sev-1 SLA · < 4h
Enterprise Systems Ownership
Full-stack ownership.
- ›Multi-engineer team
- ›24/7 on-call rotation
- ›Continuous deployment
- ›Architecture review + roadmap
- ›Sev-1 SLA · < 60m
Howitruns.
The same operating model a serious internal engineering org would use — a shared channel, a sprint cadence, and a deployment pipeline that always ships safely.
Slack channel access
A shared Slack channel with your named engineers. Async-first, escalated to a call when it matters.
Monthly sprint planning
One sprint a month. You bring the priorities, we bring the engineering capacity. Roadmap always visible.
Continuous deployment model
Changes ship through the same pipeline as the original build. Canary, then full, with instant rollback.
Infrastructurethatstaysalive.
With a retainer in place, your operational layer gets the same discipline as your core product — continuously owned, continuously improved.
Keep your system engineered at all times.
Retainers are capped. We operate with a small number of partners so every engagement gets real engineering attention. If it's a fit, we onboard in the same sprint.